At Palmer-Donavin, we take great pride in our door systems. We also know door installation and troubleshooting can be complex. If you are experiencing issues with your Palmer-Donavin Therma-Tru door, please view the troubleshooting videos below that can help guide you to determine the proper solution.
A door may appear warped if the top of the door is pulling or pushing in another direction as the bottom. In this video, we walk you through the steps to determine if the door was installed incorrectly or if the door is truly warped. We also help you troubleshoot a door unit experiencing rubbing against the frame.
Watch VideoWhen a homeowner sees water on the floor near the door, we want to confirm where the water is infiltrating. A door can leak at the top of the head-jamb and ultimately find its way to the subfloor that the door rests upon. A door can also potentially leak above or below the sill. Watch this video as we go through each step to ensure proper installation and then a proper water test.
Watch VideoA common issue homeowners face is an astragal malfunction. In this video, we address a deadbolt strike pocket modification and an astragal spring replacement. If the homeowner wants to use a deadbolt strike plate that differs from the size of the one that is provided by Therma-Tru, follow along as we guide you on how to remove the deadbolt strike plate screw guide.
Watch VideoWhen a homeowner sees water on the floor near the door, we want to confirm where the water is infiltrating. In this video, we help you determine if the lite is leaking. If you determine that the glass is the cause of the leak, follow along as we guide you on how to do a professional lite replacement. Palmer-Donavin will service a lite replacement within one year from the date of delivery to the dealer.
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